Shipping

Orders placed before 2pm on Monday to Friday, and before 10:30am on Saturday will usually be despatched on the same day. Any orders placed after 2pm will usually be despatched on the next working day. (Please note that "working days" do not include weekends and Bank Holidays). 

UK and Isle of Man 

*Our Express Tracked Delivery service is not guaranteed to arrive within one working day however, the majority of orders are received within one working day after despatch.

Our tracking service includes: 

• Full tracking of your item from despatch to delivery.
• Email/SMS notification on delivery.
• Delivery Mon - Sat 8am - 4pm 

INTERNATIONAL SHIPPING

*Delivery timescales are estimated and could be affected if your parcel is very heavy or delayed by Customs entry procedures.

Please be aware that international orders may be subject to local taxes.

K Beauty UK will not accept liability for lost orders if you select for your parcel to be left in a safe place or with a neighbour.

International delivery normally takes 5-7 working days but can take up to 10 working days. In the unlikely event that your order does not arrive within this time frame, we ask that you kindly wait until the 10th working day before contacting us.

If you order does not arrive within 10 days, please contact us via the contact form or email us at hello@k-beauty.co.uk 

See our international shipping rates below. If you are unsure which zone your country falls under, please refer to Royal Mail’s Country Sending Guide.

Eurozone

USA

World Zone 1 

World Zone 2

PLEASE NOTE: 

Delivery may be impacted by UK bank holidays, and bank holidays in the country the parcel is shipped to. We do not ship on weekends or UK bank holidays. Orders placed after 10:30am Saturday, on Sunday or bank holidays will be processed on the following working day.

RETURNS

Any unopened product can be returned and fully refunded or exchanged within 30 days of purchase with proof of purchase.

For returns from outside of the UK, follow the instructions in our returns policy.

Click here to see the full returns policy.

Returns Policy

K-Beauty UK Returns Policy

Our aim is to make sure you are happy with your purchase from K Beauty UK.

If you are unhappy with your purchase we can offer you a refund or an exchange. You have up to 30 days from the date of receiving your order to return unused item(s) to us in order to receive a refund or an exchange.

Products we cannot refund or exchange
Unless there is something wrong with the item(s) or it does not correspond with the description on K Beauty UK unfortunately, we cannot offer you a refund or an exchange in respect of the following:

- Unsealed cosmetics, for example if you remove the hygiene seals and tags from a product
- Products that become mixed inseparably with other items, after delivery
- Products that have been used
- Products that are not in their original packaging
- Personalised or made to measure products
- Perishable products, products liable to deteriorate or expire rapidly

Returning your order 

Processing your refund

Please note that it can take up to 14 days from you returning your item(s) to receive your refund. We will credit your payment card (provided payment has already been debited from your payment card) with the price of the item(s) you are returning.

Your refund
a) We may reduce your refund (excluding delivery costs) to reflect any reduction in the value of the product, if this has been caused by your handling them in a way that means you have not taken reasonable care. We ask that you exercise reasonable care by not removing the seals while examining the item(s), unless you are certain that you intend to keep them.

b) If we refund you the price paid before we are able to inspect the item(s) and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount to cover the reduction in value of the product.

The Returns Policy does not affect your legal rights. 

K Beauty UK Returns Policy forms part of k-beauty.co.uk website Terms and Conditions.