K-Beauty UK Returns Policy

Buy with confidence thanks to K-Beauty UK’s 100% Satisfaction Guarantee*

Our aim is to make sure you are happy with your purchase from K Beauty UK.

As part of our commitment to delivering first class customer service our straightforward returns policy ensures that, if for any reason, you are not entirely happy with a purchase we will put it right.

We're pleased to inform you that any unopened product can be returned and fully refunded or exchanged within 28 days of purchase with proof of purchase. 

Opened or used products that you are not completely satisfied with can be returned for an exchange within 28 days of purchase with proof of purchase. 

 

*Terms & Conditions:

We strongly recommend that you obtain a postage receipt with your tracking number. We are only responsible for your parcel once it has been received by us. Items lost in transit will not be treated as returned, and cannot be exchanged or refunded.

Excludes e-gift cards, samples and gift with purchase. Used is defined as any variation from its original condition including opened or outer seal broken. Customers exchanging goods can choose from our full selection including gift cards. Exchanges for a product of lesser value will have the remainder refunded on to a gift card. Our satisfaction guarantee does not extend to a previous return if it is not in its original condition. Please note that original delivery charges are not refunded.

KBeauty UK will refund your payment for the goods as soon as possible by the original payment method. In addition to our returns policy, you have the right to cancel your order within 14 working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. 

Once your refund has been processed, it can take your card provider 5 working days to credit your account. 

Returning your order 

Step 1 Contact Customer Service if you wish to arrange an exchange. For a return, there's no need to get in touch.

Step 2 Pack up your return in the original packaging (or equivalent) to ensure adequate protection in transit.  

Please return to:

K Beauty UK
The Laurels Lake End Rd
Dorney
Windsor
SL4 6QS

Step 3 You will be responsible for paying for your own shipping costs for returning your item. These shipping costs are non-refundable.

Step 4 You should consider using a trackable shipping service or purchasing shipping insurance. 

The Returns Policy does not affect your legal rights. 

K Beauty UK Returns Policy forms part of k-beauty.co.uk website Terms and Conditions.