To adhere to the recommended social distancing we are allowing only one person in our warehouse at a time, as keeping our staff safe is our priority. However, we are still despatching all orders as usual.
🚨Orders placed before 2pm Monday to Friday and 10.30am Saturday will usually be despatched on the same day. Any orders placed after 2pm will usually be despatched on the next business day.
UK SHIPPING -
Standard Delivery (3-5 business days from despatch)
- Orders under £30 - £3.99
- Free for orders over £30
Standard Tracked Delivery (2-3 business days from despatch)
£4.99 (usually 2 business days from despatch)
Express Tracked Delivery* (1 business day from despatch)
£6.99 (usually 1 business day from despatch)
*The Express Tracked Delivery service is not guaranteed to arrive within one working day however, the majority of orders are received within one working day after despatch.
What is Included in our tracked services?
- Full tracking of your item from despatch to delivery.
- Email/SMS notification on delivery.
- Delivery Mon - Sat 8am - 4pm
INTERNATIONAL SHIPPING - sorry there are delays due to COVID-19
🚨 Orders placed before 2pm will usually be dispatched on the same day Monday to Friday only. Any orders placed after 2pm will usually be dwspatched on the next business day.
Europe: £12.00 (tracked 3-5 working days)*
Worldwide: £15.00 - £16.00 (tracked 5-7 working days)*
*Delivery timescales are estimated and could be affected if your parcel is very heavy or delayed by Customs entry procedures.
K Beauty UK will not accept liability for lost orders if you select for your parcel to be left in a safe place or with a neighbour.
International delivery normally takes 5-7 working days but can take up to 10 working days. In the unlikely event that your order does not arrive within this time frame, we ask that you kindly wait until the 10th working day before contacting us.
Delivery may be impacted by UK bank holidays, and bank holidays in the country the parcel is shipped to. We do not ship on weekends or UK bank holidays. Orders placed on Saturday, Sunday or bank holidays will be processed on the following working day.
Return items to us by post within 14 days of receipt. Items should be unused, unopened and have any original seals intact.
K-Beauty UK Returns Policy
Buy with confidence thanks to K-Beauty UK’s 100% Satisfaction Guarantee*
Our aim is to make sure you are happy with your purchase from K Beauty UK.
As part of our commitment to delivering first class customer service our straightforward returns policy ensures that, if for any reason, you are not entirely happy with a purchase we will put it right.
We're pleased to inform you that any unopened product can be returned and fully refunded or exchanged within 28 days of purchase, with proof of purchase.
Opened or used products that you are not completely satisfied with can be returned for an exchange within 28 days of purchase with proof of purchase.
Extended Returns Deadline for the Christmas Period:
For all orders placed after the 1st of December 2021, we will be accepting returns up until the 31st January 2022.
Returning your order
Step 2 Pack up your return in the original packaging (or equivalent) to ensure adequate protection in transit.
Please return to:K Beauty UK
Step 3 You will be responsible for paying for your own shipping costs for returning your item. These shipping costs are non-refundable.
Step 4 You should consider using a trackable shipping service or purchasing shipping insurance.
The Returns Policy does not affect your legal rights.
K Beauty UK Returns Policy forms part of k-beauty.co.uk website Terms and Conditions.
*Terms & Conditions:
We strongly recommend that you obtain a postage receipt with your tracking number. We are only responsible for your parcel once it has been received by us. Items lost in transit will not be treated as returned, and cannot be exchanged or refunded.
Excludes e-gift cards, samples and gift with purchase. Used is defined as any variation from its original condition including opened or outer seal broken. Customers exchanging goods can choose from our full selection including gift cards. Exchanges for a product of lesser value will have the remainder refunded on to a gift card. Our satisfaction guarantee does not extend to a previous exchange if it is not in its original condition. Please note that original delivery charges are not refunded.
K-Beauty UK will refund your payment for the goods as soon as possible by the original payment method. In addition to our returns policy, you have the right to cancel your order within 14 working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition.
Once your refund has been processed, it can take your card provider 5 working days to credit your account.