Returns and Refunds

K Beauty UK Answers to frequently asked questions on returns

Q. Can I get a refund?
A. Of course. You have up to 30 days after placing your order to ask for a refund. Please read out Returns policy for more information

Q. What if my order has arrived damaged, incorrect or incomplete?

A.  Our warehouse team are incredibly conscientious but occasionally mistakes do happen.

If your order arrives damaged, incorrect or incomplete, please notify us via email as soon as possible. Please include your order number and a photograph(s) of the product and packaging.

We can then arrange prompt dispatch of replacement items where necessary, or offer you a refund.

Q. I've suffered a reaction to a product - can I send it back?

A. If a product is defective or you have suffered an adverse reaction, please stop using the product immediately and contact our Customer Service team.

We may ask you to return the product for inspection, and we’ll happily issue a refund for any item that proves faulty.

Please be aware that we cannot accept responsibility and may refer you to the manufacturer, requesting that you deal with them directly.

We will however do our best to deal with any issues as efficiently as possible. We want you to be happy with your K Beauty UK buys!

Q. Are there any items that can't be refunded?
A. Unfortunately, we can't offer a refund on unsealed cosmetics, for example used lipsticks and mascaras. For a full explanation please read our Returns Policy for more details.

Q. Why haven't I received my refund yet?
If you haven't received your refund please get in touch - email us at

Q. How long will it take to process my refund?
A. We'll try to process your refund within three working days, but it may take up to 14 working days to appear in your account.

Q. How long do I have to return items?
A. If you'd like to return something, please get in touch with us within 30 days of purchase. See our full Returns Policy for more information.


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