Placing an Order

Answers to FAQs on placing an order

Q. Do I have to create an account to buy things through K-Beauty UK?
A. Feel free to take a look around K-Beauty UK without an account, but if you spot something you’d like to buy you’ll be asked to sign in or create an account before you check out.  

Q. Is there a minimum spend?
A. No, there is no minimum spend when shopping at K-Beauty UK.

Q. Can I edit or cancel my order once it has been placed?
A. We at K Beauty UK work hard to help you get your orders as fast as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This means there is only a very small window of time where we can “catch” your order before it is physically picked, packed and set aside for shipping.

This unfortunately means NO changes can be made to your order once it is placed. There may however be time to cancel your order all together so you can start fresh. Please email us at  hello@k-beauty.co.uk as soon as possible with the subject line "Cancellation" and your full name and order number. We’ll let you know what we can do!  

Q. Which payment methods do you accept?
A. We accept Klarna, PayPal, Apple Pay, Amazon Pay, Visa, MasterCard, Visa Debit/Delta, Switch and American Express. Unfortunately, at the moment we don't accept Visa Electron, or Solo cards 

Q. Can I add a discount code after I've placed an order?
A. Unfortunately not, discount codes need to be added as you check out.

Q. How do discount codes work?

A. Once you reach the checkout there will be a box to enter your discount code. Type in the code exactly how it appears – don’t leave any spaces between the characters.  Once you have submitted the code, you will see it applied to your order total.

If your code does not work, it may be for a number of reasons:

  • Certain codes can only be used once and will not work again if already redeemed.
  • Please check that the item you are trying to buy is eligible for the conditions of the code, as some codes apply to a specific brand or category.
  • The code may have expired, as many codes are only valid for a certain timeframe.
  • Sale items or discounted items are not eligible for promotions.
  • Some codes are assigned to specific customers and you will need to be logged in to activate them.
Q. Are any brands or items exempt from promotions?

A. K Beauty UK reserves the right to modify the brand exclusions list during any stage of a promotion Some brands have elected to be excluded from all discounts. Unless otherwise stated, the below brands are excluded from all promotional codes:

  • Krave Beauty

If you’re still having problems please don’t hesitate to email us at hello@k-beauty.co.uk.

Q. Where can I find details of my order?
A. Orders past and present can be found in the 'Your Orders' section of 'Account Settings'.

Q. Can I order over the phone?
A. Afraid not - we're an online-only business so all orders must be placed through our website.  If you have any other questions about shopping with us, please don't hesitate to email us at hello@k-beauty.co.uk.